1. Right of Withdrawal – Standard Products

For standard (non-customized) products, customers have the right to withdraw from their purchase within 14 days from the date of delivery, in accordance with applicable consumer protection legislation.

To be eligible for a return:

  • The product must be unused and in its original condition
  • The product must be returned in its original packaging
  • Proof of purchase is required

Refunds will be issued after the product has been inspected and approved.

2. Custom-Made Products (Made to Order)

Products that are custom-made or manufactured to order, including but not limited to:

  • Custom dimensions
  • Custom materials (leather, fabric)
  • Custom colors or configurations

are not eligible for return or refund, unless the product is proven to be defective or damaged upon delivery.

This policy applies because custom-made products are manufactured specifically according to the customer’s specifications.

3. Return Shipping Costs & Defective Products

  • For returns of standard products, return shipping costs are the responsibility of the customer.
  • For defective or damaged products, return or replacement shipping is handled at no cost to the customer.

In the case of a defective product, the customer must notify us promptly and provide supporting documentation (photos or video) so that the issue can be assessed.

4. Damaged or Defective Items

If your product arrives damaged or defective:

  • Please contact us immediately upon delivery
  • Provide clear photographic evidence of the issue
  • We will arrange repair, replacement, or refund depending on the case

Our goal is to ensure every product arrives in perfect condition.